Shipping And Handling
What are my delivery and Shipping options?
For orders within the USA:
|First Class Mail||UPS 2nd Day Air||DHL Express|
|Priority Mail||UPS Next Day Air|
*Prices vary depending on the size and weight of your order.
For international orders:
|First Class Package international||UPS Worldwide||DHL Express|
|Priority Mail International|
*Prices vary depending on the size and weight of your order.
**Shipping times will vary depending on location.
***Duties and Taxes will be charged upon delivery. Duties and Taxes are currently non-refundable
How long do you take to ship an order?
We do our best to ensure a timely delivery of all orders. Our processing time is 1-2 business days.
How can I track my order?
Once your order has been handled and shipped, you will receive an email notification containing a tracking number. Please look for the tracking link in your confirmation e-mail to track your package.
*Orders placed late on Fridays, Holidays or during the weekend, will be processed by our shipper on the next business day.
Hint: If you have a Lolo account you can log into your account at any time to track your order directly from your account.
Free Shipping Policy
All orders above $40 USD shipped within the USA territory will qualify for free USPS First Class Mail.
On occasion and on different products we may offer special free shipping. If any such offer becomes available, it will use the same shipping service.
We currently do not offer free shipping for international orders.
Returns and Exchanges
What is Lolo's return policy?
We want to assure your satisfaction with all items you purchase in Lolo. However, we understand sometimes things do not work out.
Lolo will accept returns within 30 days for a full refund and within 90 days for an exchange or store credit. Do not hesitate to reach out should you have any concerns around getting your return product back to us.
Items must be returned undamaged, unused, unwashed, unworn, and with all original tags attached.
For sanitary reasons some products cannot be returned or exchanged and they will not qualify for refund or store credit. If this is the case, it will be indicated on each product’s description. Food and beauty items can only be returned/exchanged if unopened.
If an item is marked as on SALE, it will not be eligible for refund, exchange, or store credit.
We currently do not cover the cost of returns. We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking.
Shipping charges paid are not refundable.
If you opt to receive a refund, we will deduct a $10 fee from the total to be refunded.
If you receive an item that is damaged, please contact us immediately.
How can I return or exchange my order?
If for any reason you are unsatisfied with your order, Contact us or send us an email at firstname.lastname@example.org and we will guide you on how to make your return or exchange as easy as possible.
If you are exchanging your order, we recommend letting us know the item's specifications you want to exchange it for so we can place it on hold so it does not sell out while we await your package.
How long does it take for a refund to be issued?
When your return reaches our facility we will process it and issue a refund within 1-2 business days. Once your refund has been issued, you will receive a refund confirmation email. Refund reflections on your credit card account varies depending on your financial institution.
Fair Trade and Eco Packaging
What are Lolo's fair trade practices?
Some of the products sold in Lolo come directly from indigenous communities that have been traditionally and historically marginalized. Here is an excerpt from our Meet Lolo section, where we discuss our social responsibility principles more in depth:
"As a socially responsible business, we are aware of the history behind marginalized communities in Mexico and implement Fair Trade when necessary, to the best of our ability and learning. Right now what that means is that, when feasible, we opt to work with cooperativas (autonomous associations who set their own prices willingly and democratically); we pay 100% of the asking price to the artisans; we do not ask nor approve of mass production on artisanal products; we never interfere with their production process without being asked; and, lastly, we establish a personal relationship of trust and communication with the artisans to know if there is any other way in which we can help (as we would a family member or a close friend). As a small, family owned business, we are still learning by trial and error but always with our humanity on the front line."
Should you have any questions and/or comments about this subject, do not hesitate to contact us as we are always looking for ways to improve.
I am not Mexican nor of Mexican descent. If I wear one of these masks would I be accused of cultural appropriation?
As non-indigenous Mexicans in the US based on our experiences, literature, and the knowledge artisans have shared with us. We are with all of you on learning about this important topic, so the answer is a developing one and we do not know what others might accuse you of. However, we would like to share our values and thoughts as a company on cultural appropriation: we believe cultural appropriation is more about questioning how one’s actions affect marginalized peoples and their cultures as well as interacting and learning with/from them rather than “prohibiting/allowing” the use of their artifacts/styles/ideas/etc. Soit is important to be conscious about this topic, but not so much on how it might affect the wearer but to shift the view critically to the harms wearing and/or selling anything may/may not cause.
The way we have addressed this when questioning social issues is this: these masks do not perpetuate a negative stereotype of indigenous communities; they are not a sacred symbol/artifact; wearers would be using them as intended and never disrespectfully; we and buyers are not copying nor benefiting from their work; and we and buyers are buying these masks from indigenous groups (helping them sustain themselves with fair trade practices) while acknowledging where they come from.
Lastly, from the literature we have and what we try to implement as a business, one step further after this critical thinking on cultural appropriation is to learn and acknowledge the histories behind marginalized groups and try to do our best to stop these historical abuses. On our part, we do what we can with what is at our hands, such as implementing Fair Trade practices and giving credit where credit is due. Hope this information helps address this point the same as it has guided us through respectfully making business from vulnerable communities. We are in a learning stage filled of questioning and progress with communities of artisans who help guide us in this journey, so if you would like to contribute to this conversation, we would be honored to learn what your thoughts are, too!
How can I make my order eco-friendlier?
We try our best to be eco-conscious so please let us know with your order if this is something you are interested in. If so, we can work around this by:
-Not including a packaging slip.
-Reducing product's wrapping.
-Reusing shipping boxes.
-Any other suggestions you might teach us about.
Also, do not forget to recycle and/or reuse all unused wrapping that comes with your order!