Shipping And Handling

What are my delivery and Shipping options?

For orders within the USA:

USPS	UPS	DHL
First Class Mail	UPS 2nd Day Air	DHL Express
Priority Mail	UPS Next Day Air
	UPS Ground

 

For international orders:

USPS	UPS	DHL
First Class Package international	UPS Worldwide	DHL Express
Priority Mail  International

*Prices vary depending on the size and weight of your order.
**Shipping times will vary depending on location.
***Duties and Taxes will be charged upon delivery. Duties and Taxes are currently non-refundable

How long do you take to ship an order?

We do our best to ensure a timely delivery of all orders. Our processing time is 1-2 business days.

How can I track my order?

Once your order has been handled and shipped, you will receive an email notification containing a tracking number. Please, look for the tracking link in your confirmation e-mail to track your package. Make sure to check your spam folder, too!

*Orders placed late on Fridays, holidays or during the weekend, will be processed by our shipper on the next business day.

Tip: If you have a Lolo account you can log into your account at any time to track your order directly from your account.  

Free Shipping Policy

All orders above $60 USD shipped within the United States will qualify for free USPS First Class Mail.

On occasion and on different products, we may offer special free shipping. If any such offer becomes available, it will use the same shipping service.

We currently do not offer free shipping for international orders. 

Returns and Exchanges

Returns and Exchanges

At Lolo Mercadito, we want you to be completely satisfied with your purchase. We understand that sometimes things don't work out, and we are here to assist you with returns and exchanges. Please read our updated returns and exchanges policy below:

What is Lolo's return policy?

We accept returns within 30 days of purchase for a refund, exchange, or store credit. Your satisfaction is our priority, so if you have any concerns about returning your product, please don't hesitate to reach out to us.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• Items must be returned undamaged, unused, unwashed, unworn, and with all original tags attached.
• For sanitary reasons, certain products cannot be returned or exchanged. Please refer to the product description to determine if an item qualifies for refund or store credit. Food and beauty items can only be returned/exchanged if unopened.
• Items marked as on SALE are not eligible for refund, exchange, or store credit.
• If you receive an item that is damaged, please contact us immediately.
• We reserve the right to limit the number of exchanges, returns, and refunds a client might have.

Return Shipping and Costs

Please note that return shipping costs are the responsibility of the customer. We recommend using a cost-effective shipping method that includes tracking. Shipping charges paid for the original order are non-refundable.

Damaged Items

If you receive an item that is damaged, please contact us immediately. We will gladly assist you in resolving the issue. Also, take into consideration that we might occasionally ask for proof of damage for insurance purposes and to understand how to proceed from there.

Returns and Exchanges Process

If for any reason you are unsatisfied with your order, please contact us or send an email to info@lolomercadito.com. Our team will guide you on how to make your return or exchange process as easy as possible.

• Contact us to initiate the return or exchange process. We will provide you with further instructions, address any concerns you may have, and provide you with a shipping label for the return if applicable.
• Pack the item securely and include any relevant documentation. Once we’ve provided you with a shipping label, affix it to the package.
• If for any reason you do not use our return shipping label and decide to pay for it yourself, we recommend using a trackable shipping method and retaining the shipping receipt and any relevant tracking information.
• Once we receive the returned item, we will inspect it to ensure it meets our return criteria.
• Depending on your preference and eligibility, we will process your return as a refund, exchange, or store credit. If you are exchanging your order, please let us know the specifications of the item you wish to exchange it for, so we can place it on hold to avoid it selling out while we await your package.

Refund Processing Time

When your return reaches our facility, we will process it within 1-2 business days. Once the refund is issued, you will receive a refund confirmation email. The refund will be reflected on your credit card statement or account, depending on your financial institution.

Unique and Artisanal Items

Please note that some of our items are artisanal and one-of-a-kind. While we strive to accommodate exchanges, certain items may not be eligible for exchanging with another piece. However, we are committed to working with you to find a suitable solution and ensure your satisfaction.

If you have any further questions or need assistance with your return or exchange, please don't hesitate to contact us. We value your support and want to ensure your experience with Lolo Mercadito is enjoyable and hassle-free.

Thank you for choosing Lolo Mercadito!

Fair Trade and Eco Packaging
(Social Responsibility)

Who or what is Lolo?

Lolo is a Mexican-owned business with the goal of making a big change; the result of a family uniting a passion for representing Mexican traditions through unique products. In Lolo, we want to cultivate the desire, admiration, and taste for "lo bien hecho" in Mexico and be a true representative of our country and our culture throughout the world. 

The name "Lolo" comes from Manuel's (Manolo) nieces and nephews, who had trouble pronouncing his name, so they started calling him "Lolo." Today, all 13 of them refer to him as Tío Lolo. Therefore, Lolo is a homage to them, and the love shared as both parents and uncles.

Find out more about who we are and what we strive to do by checking out our Meet Lolo section. 

What is our WHY? 

Lolo exists because we are in love with Mexico’s culture and we want to cultivate the desire, admiration, and taste for “lo bien hecho en México,” and be a true representative of our country and our culture throughout the world! 

Find out more about our small family owned business and our WHY by checking out our Meet Lolo section.

What are Lolo's fair trade practices?

Some of the products sold in Lolo come directly from indigenous communities that have been traditionally and historically marginalized. Here is an excerpt from our Meet Lolo section, where we discuss our social responsibility principles more in depth:

"As a socially responsible business, we are aware of the history behind marginalized communities in Mexico and implement Fair Trade when necessary, to the best of our ability and learning. Right now what that means is that, when feasible, we opt to work with cooperativas (autonomous associations who set their own prices willingly and democratically); we pay 100% of the asking price to the artisans; we do not ask nor approve of mass production on artisanal products; we never interfere with their production process without being asked; and, lastly, we establish a personal relationship of trust and communication with the artisans to know if there is any other way in which we can help (as we would a family member or a close friend). As a small, family owned business, we are still learning by trial and error but always with our humanity on the front line."

Should you have any questions and/or comments about this subject, do not hesitate to Contact us as we are always looking for ways to improve.

 

I am not Mexican nor of Mexican descent. If I wear one of these masks would I be accused of cultural appropriation?

As non-indigenous Mexicans in the US based on our experiences, literature, and the knowledge artisans have shared with us, we are with all of you on learning about this important topic, so the answer is a developing one and we do not know what others might accuse you of. However, we would like to share our values and thoughts as a company on cultural appropriation: we believe cultural appropriation is more about questioning how one’s actions affect marginalized peoples and their cultures as well as interacting and learning with/from them rather than “prohibiting/allowing” the use of their artifacts/styles/ideas/etc. So, it is important to be conscious about this topic, but not so much on how it might affect the wearer but to shift the view critically to the harms wearing and/or selling anything may/may not cause.

The way we have addressed this when questioning social issues is this: these products do not perpetuate a negative stereotype of indigenous communities; they are not a sacred symbol/artifact. We and buyers are not copying nor benefiting from their work; and we and buyers are buying these products from indigenous groups (helping them sustain themselves with fair trade practices) while acknowledging where they come from.

Lastly, from the literature we have and what we try to implement as a business, one step further after this critical thinking on cultural appropriation is to learn and acknowledge the histories behind marginalized groups and try to do our best to stop these historical abuses. On our part, we do what we can with what is at our hands, such as implementing Fair Trade practices and giving credit where credit is due. Hope this information helps address this point the same as it has guided us through, respectfully collaborating with vulnerable communities. We are continually learning alongside communities of artisans who help guide us in this journey, so if you would like to contribute to this conversation, we would be honored to learn what your thoughts are, too! Remember, there is always the Contact us tool to continue this conversation!

How can I make my order eco-friendlier?

We try our best to be eco-conscious so please let us know with your order if this is something you are interested in. If so, we can work around this by:

-Not including a packaging slip.
-Reducing products’  wrapping.
-Reusing shipping boxes.
-Any other suggestions you might teach us about.

Also, do not forget to recycle and/or reuse all unused wrapping that comes with your order! And as always, remember that you can use the Contact us tool! 

What happens when an item is listed as ‘Sold Out’?

At this point, when one of our items is listed as ‘Sold Out,’ it basically means that while we do not have any of that product in existence, we expect to receive more of it in the near future. More likely than not, artisans are working on them and should be back sooner, rather than later.

The products you find at Lolo are handcrafted artisanal items, and the process of creating them takes time and patience. We never compromise on the authenticity of Mexican craftsmanship, which means we allow artisans to work at their own pace using their knowledge without our interference.

It's important to note that Lolo’s artisanal crafts are produced in small batches, which means that we do not sell any products that are mass produced. With that being said, this often means that each item is unique in its own way. As a result, there may be slight variations when a product is restocked. Additionally, we encourage you to seize the opportunity to purchase your favorite item before it sells out, as availability and designs/colors may, and most likely will, change with each restock.

We appreciate your understanding and patience as we work closely with artisans to bring you exceptional and exclusive products. Find out more about our small family owned business, our artisans and our WHY by checking out our Meet Lolo section.

Will ‘Sold Out’ items be back in stock? If so, how soon will it take?

If a certain ‘Sold Out’ is still listed on our website, this means that we do expect it to be back in stock at some point in the near future. 

Please, keep in the mind the following when it comes to ‘Sold Out’ items:

• Items that are ‘Sold Out’ will more likely than not, be back in stock soon but we cannot give an actual estimated date as to when since it all depends on the time it takes the artisans to produce them. They will work at their own time and send it our way when they’re ready. 
• Products that are listed as ‘Sold Out’ and come as back in stock items may feature slight variations from the original design since they are all unique in their own way and hand-crafted by Mexican artisans. 
• You can always sign up for our Newsletter Email for updates regarding back in stock products; this will make it easier to stay in the loop when it comes to product re-availability. 
• You can also sign up to be added to the waiting list of a specific product by clicking on the tab if it is listed as ‘Sold Out.’
• Finally, you can stay up to date on all our updates and new or back in stock products by following us on social media. Remember that our Facebook, Etsy, or Instagram are the best places for all things Lolo! 

Can I preorder ‘Sold Out’ Items?

Unfortunately, we do not offer a preorder choice for our ‘Sold Out’ items. There are several factors that come into play as to why we cannot offer this for our customers:

• Since we do not have an actual date of arrival, we prefer to not make a promise we will not be able to keep to our loyal customers. 
• Because our products come all the way from Mexico, sometimes they do not arrive in the best of conditions and anticipating this, we prefer not to have a set number of items on our site unless we actually have them in our warehouse already. 
• Basically, it comes down to the fact that we cannot know a for sure date ahead of time so we rather have our customers sign up for the waiting list, follow us on social media, sign up for our newsletter or if it comes down to that, as in any other familia, just talk to us via the Contact Us link and we will be happy to give you more details on the item you’re after!