Description
We are sorry, we are still working on this page in our attempt to make it as comprehensive as possible.
If you do not see you product listed below, make sure to check the product's page where we have specifications for each product's care. If the answer is not there, please feel free to reach out to us!
HI! Thank you for visiting our Care Instructions Page. We know artisanal products may require some special attention to be able to preserve their beauty, and, because of their artisanal nature, they do not include a "care instruction label". This is why we created this page that will hopefully answer all your questions and share recommendations that artisans have shared with us concerning caring for your products. Do not hesitate to reach out to us if you have more questions, we would be glad to help however we can!
Embroidered clothing, face masks, and textiles:
Our recommendation for all artisanal clothing is to hand wash with cold water, turned inside out and lay flat to dry without wringing. If necessary, iron on low with a protective cloth on top of the garment.
If there is a need to machine wash, please do so on a garment bag on delicate settings and only air fluff on dryer machine.
Pro tip from artisans for Otomí embroidered products:
If, for some reason, there is some color run, boil some water on your stove top and, using tongs being careful not to burn yourself, submerge the piece entirely in it and move it around so that it looses the dye. We've tried it and it works!
Deshilado:
Hand wash with warm water, hang to dry or lay flat, do not wring. Optional: iron with starch to achieve a whiter, firmer look. Store in a dry, dark room, preferably in a protective layer such as bag or old cloth.
Woven Aluminum
Clean with a dry white cloth. Store in a dry place, avoiding humid spaces, sunlight, or extreme heat. Not dishwasher safe. DO NOT MICROWAVE!
Parota Tabletops:
Although resistant to everyday use, parota wood is not dishwasher/microwave safe. Clean with dam towel and, only if extremely necessary with mild cleaner and cold water, making sure it dries completely before storing.
Hand Painted Clay tabletops:
Although resistant to everyday use, clay products are not dishwasher/microwave safe. Clean with mild cleaner and cold to warm water and let air dry.
Molcajetes/Volcanic Stone
A molcajete is a traditional Mexican version of a mortar and pestle made from volcanic rock perfect for crushing and combining ingredients to make Mexican salsa. This prehispanic tool makes it excellent for kitchen elements such as pulverizing ingredients and grinding spices as necessary as possible, bringing out all flavors from ingredients, and control consistency of dishes. From its porous nature, it is almost impossible to clean thoroughly but, just like a cast iron, this will help transfer over ingredients to the next dish.
Before you use a new molcajete for the first time, it needs to be cured—i.e. scrubbed of excess debris and sediment from inside the mortar. Smooth out the inside by placing dry uncooked white rice inside the mortar and grinding it with the pestle. Press on the rice making circular motions as you move throughout the inside, including the sides, making your way up. Do this until the rice turns to a powder (rice will turn grey) and discard. Repeat this process until it no longer becomes discolored, approximately 3-4 times, then rinse with warm water. The molcajete is ready to use. Curing does take time and effort but you only have to cure it once and the result will be 100% worth it!
To clean, we suggest using only warm water and a kitchen brush dedicated only to this molcajete if you would like to prevent soap from entering the crevices of the stone and transferring over to your food. If, however, you feel uncomfortable not using soap, please use a mild one. Let air dry. MOLCAJETES ARE NOT DISHWASHER SAFE.
Shipping
We ship all orders within 1-2 business days from the time the order is placed. We usually ship our packages through USPS First Class Service when selecting our Free Shipping option but it will depend on the size of your order.
What are my delivery and Shipping options?
For orders within the USA:
| USPS | UPS | DHL |
| First Class Mail | UPS 2nd Day Air | DHL Express |
| Priority Mail | UPS Next Day Air | |
| UPS Ground | ||
*Prices vary depending on the size and weight of your order.
For international orders:
| USPS | UPS | DHL |
| First Class Package international | UPS Worldwide | DHL Express |
| Priority Mail International | ||
*Prices vary depending on the size and weight of your order.
**Shipping times will vary depending on location.
***Duties and Taxes will be charged upon delivery. Duties and Taxes are currently non-refundable
How long do you take to ship an order?
We do our best to ensure a timely delivery of all orders. Our processing time is 1-2 business days.
How can I track my order?
Once your order has been handled and shipped, you will receive an email notification containing a tracking number. Please look for the tracking link in your confirmation e-mail to track your package.
*Orders placed late on Fridays, Holidays or during the weekend, will be processed by our shipper on the next business day.
Hint: If you have a Lolo account you can log into your account at any time to track your order directly from your account.
Free Shipping Policy
All orders above $40 USD shipped within the USA territory will qualify for free USPS First Class Mail.
On occasion and on different products we may offer special free shipping. If any such offer becomes available, it will use the same shipping service.
We currently do not offer free shipping for international orders.
Returns
If you’re looking to return or exchange your order for whatever reason, we're here to help!
You can choose to return items within 30 days of purchase. After 30 days have passed, unfortunately, we cannot offer a refund or exchange.
You can return your product for store credit, a different product, or a refund to the original payment method.
To be eligible for a return or exchange, your item must be unworn or unused, with tags still attached, and in its original packaging.
Some types of goods are exempt from being returned or exchanged. Perishable goods such as food, candy, or coffee cannot be returned. We also do not accept products that are intimate, sanitary goods such as face masks, and bath & skincare products.
To start your return, please contact us at info@lolomercadito.com to receive a return shipping label and instructions on how and where to send your package . If you prefer to send your items directly to us, you can mail your package to:
Lolo Modern Mexican Mercadito
27637 Dana Creek Drive
Boerne, Texas 78015
USA
As soon as we receive your package we will be more than happy to process the return for an exchange, store credit, or refund to your account, please let us know what would you prefer.
*Please Note: If you decide to receive a refund, the shipping cost of the return label ($5 approximately) will be deducted from your return total. Shipping costs paid in your order are non-refundable.
If you decide to receive an exchange, we will mail you the replacement item(s) within 1-2 business days after receiving your package. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items such as Face Masks and Face Shields
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you received our refund confirmation email but haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lolomercadito.com or by phone at 210-501-3236.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, only exchanged.
Damaged Items (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lolomercadito.com and send your item to:
Lolo Modern Mexican Mercadito
27637 Dana Creek Drive
Boerne, Texas 78015
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
